We definitely want you to know that we have a Happiness Guarantee, so we'll be sure to make things right by you! Feel free to email us at with your order number, and we'll take care of this ASAP. This second, white layer of ink can often peek through the foamcore backing on the back side of the print, and a few customers have mistaken it for a paper photo under the glass. When making Fracture prints, we first print with color inks that make up the image itself the second pass is a solid white layer to make the colors pop and give depth and opacity to the color. That glass sheet is then affixed to a thin opaque foamcore backing to seal in the ink and allow for wall mounting.įeel free to check out this video here to see how we print directly onto glass: We're so sorry to hear your that your order didn’t turn out as you expected, Meek! We guarantee every Fracture print is printed in ink directly onto a sheet of glass. Save money and your time and find another gift.
I will never recommend Fracture to anyone. I've given them 48 hours to make this right, but feel that a phone number should be available, not just email. Blame UPS? Sure - but we all know shipping companies aren't the most careful, which is why the company should take extra measures to protect their fragile products. I blame the company for their poor packaging of the product for shipment and I highly recommend people to NOT purchase this expensive item due to the lack of care and obvious lack of common sense in their shipping practice. Christmas is 2 weeks away, I'm out a large sum of money, and no gift for a hard to buy for person. I sent photos of my damaged product per their instructions to report damage, but I didn't even receive an acknowledgment that they have received the email. Who ships a fragile glass item with no packing material to add protection? What company thinks that this is okay? There is no phone number and apparently they don't work weekends. There was no packing material inside the box whatsoever.
Fracture glass prints coupon cracked#
I opened the box and the picture was cracked and the top had an entire section chipped off. When it was delivered, I was excited to see how it turned out. I paid a very large amount for a somewhat small sized product. I ordered from Fracture for the first time to provide a unique gift for Christmas.
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